Warranties

All equipment sold new by Total POS Solutions carries a full manufacturer's warranty covering parts and labour.  Warranties vary in terms of length but are a minimum of 12 months.  The relevant term is shown on the invoice. 

Extended warranties of up to 24 months, making a total of 36 months, are available on most of the new equipment we sell including Casio Cash Registers and touch screen systems.  Extended warranties are not available on eftpos machines, or second hand and reconditioned equipment.

Warranty Terms and Conditions

1. All warranties are on a return-to-base basis.  This means that they do not cover the cost of any travel for our service staff.  There are no exceptions to this.  Where equipment is returned to us by a courier or other freight company, you are responsible for the cost of returning it to us and for the cost of any damage which occurs in transit to us, whether caused by poor packaging or other factors.
   
2. Warranties do not cover damage caused through no fault of the manufacturer.  This includes (but is not limited to): impact damage, liquid damage, damage caused by power cuts or spikes, lightning strike, theft, customer or operator abuse, or operator error.
3. Warranties do not apply to equipment that has not been paid for in full in accordance with the payment terms listed on the invoice.
4. Where an extended warranty has been purchased, the extension is on the terms and conditions listed above.  Extended warranties do not apply unless they have been paid for in full in accordance with the payment terms listed on the invoice.
   
5. We will provide you with free loan equipment while your equipment is being repaired or under warranty.  If you are unable to come to our showroom, we will courier the loan terminal to you at our cost provided you pay for the cost of returning it to us.  Please note that you are responsible for the cost of any damage to loan equipment.